News: Portal problems

We want to inform you about an issue affecting administrative records due to a data replication error. Unfortunately, this resulted in corruption of records for the period between November 10 and December 1. Additionally, our backups were impacted, leading to a loss of portal data created during this timeframe.

Key Points to Note:
- No personal or technical data was breached or leaked during this incident.
- You may receive false-positive emails from our automation systems. We are actively working to minimize this inconvenience.
- Any changes and/or updates to your account and/or billing status during this period will have been reversed.
- To ensure accuracy, many automated billing tasks have been temporarily disabled while we manually restore the missing information.
- Your Usenet and VPN services remain fully operational. However, access to the portal may be unavailable for the next few days.

If you require assistance, please contact us by opening a ticket at support@xsusenet.com.

We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this matter.